FAQs

WHERE WILL MY PHOTO SESSION TAKE PLACE?

Creative sessions can take place anywhere. Depending on the session type you desire (senior, family, or other) you will have several options and combinations to choose from. I prefer to shoot outdoors in natural light but many times we will capture images both inside and out in the great wide world. I have lighting and backdrops available for clients who would like a more studio-style or fashion look and these can be brought to your home or workplace.

WHAT IF I NEED TO RESCHEDULE MY SESSION?

I understand that life happens; illness, weather, travel delays or emergencies unexpectedly come up. If you need to reschedule, please call me as soon as possible (at least 24-48 hours in advance). I normally only schedule one session in the am and one session in the pm on any given day (except for weddings) so spots are limited. If you have a weekend session and have to cancel, knowing this early may allow me to offer your session time to another family.

WHEN IS PAYMENT DUE FOR MY ORDER?

Custom photography is obviously particular to the client and print orders, once placed, cannot be refunded. We will ensure that everything, from crop to color, is perfect before we place the order.  I do offer payment plans if needed.

CAN I HAVE MY ORDER ITEMS SHIPPED TO ME?

Part of my job, and also a perk, is that I get to see all of your amazing portraits and artwork before you do. I insist on checking each order that comes in to make sure that it is correct and the quality is what I expect for you. That being said, sometimes clients are out of state or would like to drop ship gifts directly to family members. If you desire orders to be shipped, we can discuss your needs.

CAN I MAKE COPIES OF MY IMAGES?

Yes, you will receive digital copies of all of the images in your final gallery with a Right To Print release that allows you to print personally or through a commercial third party.

WHAT IF I WANT TO EDIT AN IMAGE?

All images remain the property of Susan Soriano Photography and are protected by federal copyright laws.  Images cannot be altered in any way without my express consent. This includes cropping or converting color. If you need an image edited after your gallery is delivered, please contact me.

HOW LONG WILL YOU KEEP MY FILES?

All final images from your session will be archived on my system for 1 year.